FAQ’s about License Manager

What is a Software Key?

A Software Key is a Software-Based Protection Key. When you buy a Software Key, it becomes available to you online, from your Company License Pool - a virtual repository where you can access all your purchased Software Keys. You can upload and download these keys, via the Company License Pool, to move them between different computers. Software Keys in the License Pool are always in updated condition.

What is a Hardware Key?

A Hardware-Based Protection Key is a physical keyplug: either WIBU or CodeMeter.

What is the Serial Number or ID of the protection key?

If you request a replacement or update of your key, then you must provide your distributor with the Serial Number or ID of the keys involved.

For a Hardware Key (WIBU or CodeMeter):

You can find the key’s unique ID either listed in the License Manager Tool, or engraved on the physical key itself (for a CodeMeter key) or on a sticker on the key (for a WIBU key).

For a Software Key:

Select the key in the License Manager Tool, and locate its unique ID in the left column. The ID has 12 characters, in the format SWxxxxxxxxxx.

This ID is also listed for each Software Key in the Company License Pool (in the Protection key ID field).

How do I know which keys are available to me?

The License Manager Tool lists the keys that are available to you (either physically plugged in to your computer, or accessible as Software Keys). You can tell which kind you have by the icon:

	This is a CodeMeter (Hardware-Based) Protection Key.
	This is a WIBU (Hardware-Based) Protection Key.
	This is a Software Key that has been downloaded to your computer.
	This Software Key is located in the Company License Pool.

I downloaded my Software Key, but the application isn’t working.

It may be that your software key is “broken” - that is, your computer’s software or hardware configuration has changed, and the key no longer recognizes your computer. In this case, you need to repair the software key.

1.	Start the License Manager Tool.

2.	Check the list of Available Protection Keys.

3.	Check the status messages: You are alerted that a software key needs to be repaired.

4.	Follow the directions to repair it.

The License Manager Tool says “Cannot Access Server.”

It may be that your network is protected by a firewall or proxy server which blocks the License Manager Tool. For a list of services that must be accessible by License Manager Tool, see the Service Connections section under System Requirements:

I don’t see my Software Keys listed in the Company License Pool.

The License Manager Tool only lists keys in the Pool if you have signed in with GRAPHISOFT ID.

See Sign in to License Manager.

Also, it is possible that you have not been assigned a Software Key. To check for keys and their statuses, use your GRAPHISOFT ID to sign in to the Company License Pool.

See Managing the Company License Pool.

I just uploaded a Software Key to the License Pool, but it’s not listed there.

After the upload process, you must wait a few minutes before the Software Key is available. Click Refresh on the License Manager Tool interface to see the list of available keys.

How can I check whether my licenses are up to date?

Start the License Manager Tool, and select the key from the list. Its status will indicate whether an update is available. Keys in updated condition are marked with a green checkmark.

Notes:

•	If you are checking the status of a Software Key, make sure it is downloaded onto the same computer where the License Manager Tool is installed.

•	Software Keys in the License Pool are always in updated condition.

•	If you are checking the status of a Hardware Key, make sure it is plugged in to the same computer where the License Manager Tool is installed.

How do I move a Software Key from one computer to another?

To move a Software Key from one computer to the other, use the Company License Pool. Follow these two steps:

1.	On Computer A, start the License Manager Tool and sign in. Upload the key from Computer A to the Company License Pool.

2.	On Computer B, start the License Manager Tool and sign in using the same GRAPHISOFT ID that you used for the upload. Then download the same key to Computer B.

See Upload Software Key and Download Software Key.

I lost my Hardware Key.

Contact your distributor to obtain another Hardware Key or to replace the Hardware Key with a Software Key. You must provide the serial number of the lost Hardware Key.

I had a Software Key downloaded, but my hard drive just died.

Contact your distributor to obtain another Software Key. You must provide the ID of the missing Software Key (the one that was downloaded to the computer which is now wrecked). You can obtain this information for any Software Key by checking the Company License Pool:

1.	Sign in to the GSID site at https://graphisoftid.graphisoft.com/#/login.

2.	Click on License Pool to see the Company License Pool.

3.	In the Protection key ID column, find the ID number of the key you wish to replace.

4.	Provide this ID information to your distributor.

Why can’t I see my borrowed license in the License Manager Tool?

The License Manager Tool does not manage borrowed licenses, and you will not see such licenses listed. To see your borrowed license information, go to License Information in the ARCHICAD Help menu.

For more information, see the Help Center at https://helpcenter.graphisoft.com/.

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