A Software Key is a Software-Based Protection Key. When you buy a Software Key, it becomes available to you online, from your Company License Pool - a virtual repository where you can access all your purchased Software Keys. You can upload and download these keys, via the Company License Pool, to move them between different computers. Software Keys in the License Pool are always in updated condition.
If you request a replacement or update of your key, then you must provide your distributor with the Serial Number or ID of the keys involved.
You can find the key’s unique ID either listed in the License Manager Tool, or engraved on the physical key itself (for a CodeMeter key) or on a sticker on the key (for a WIBU key).
Select the key in the License Manager Tool, and locate its unique ID in the left column. The ID has 12 characters, in the format SWxxxxxxxxxx.
This ID is also listed for each Software Key in the Company License Pool (in the Protection key ID field).
The License Manager Tool lists the keys that are available to you (either physically plugged in to your computer, or accessible as Software Keys). You can tell which kind you have by the icon:
It may be that your software key is “broken” - that is, your computer’s software or hardware configuration has changed, and the key no longer recognizes your computer. In this case, you need to repair the software key.
It may be that your network is protected by a firewall or proxy server which blocks the License Manager Tool. For a list of services that must be accessible by License Manager Tool, see the Service Connections section under System Requirements:
Also, it is possible that you have not been assigned a Software Key. To check for keys and their statuses, use your GRAPHISOFT ID to sign in to the Company License Pool.
After the upload process, you must wait a few minutes before the Software Key is available. Click Refresh on the License Manager Tool interface to see the list of available keys.
Start the License Manager Tool, and select the key from the list. Its status will indicate whether an update is available. Keys in updated condition are marked with a green checkmark.
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To move a Software Key from one computer to the other, use the Company License Pool. Follow these two steps:
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Contact your distributor to obtain another Hardware Key or to replace the Hardware Key with a Software Key. You must provide the serial number of the lost Hardware Key.
Contact your distributor to obtain another Software Key. You must provide the ID of the missing Software Key (the one that was downloaded to the computer which is now wrecked). You can obtain this information for any Software Key by checking the Company License Pool:
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Sign in to the GSID site at https://graphisoftid.graphisoft.com/#/login.
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The License Manager Tool does not manage borrowed licenses, and you will not see such licenses listed. To see your borrowed license information, go to License Information in the ARCHICAD Help menu.
For more information, see the Help Center at https://helpcenter.graphisoft.com/.