To be able to use ARCHICAD in Trial or Educational mode, an email address (User ID) & Serial number needs to be input. The Serial number can be obtained by registering a Professional or Educational account on MyARCHICAD.com. ARCHICAD asks for the email address (User ID) & Serial number at the first launch of ARCHICAD:
After typing in your email address (User ID) & Serial number, ARCHICAD checks if it’s a match with the MyARCHICAD database. If it detects an issue with your credentials, ARCHICAD displays an error message about it. The below points outline the issues that can possibly occur and explain solutions to them one-by-one:
Serial number is invalid
It often happens, that the Serial number contains characters that are visually similar, like 1-I-l, or O-o-0. Make sure that you have typed the exact same characters as you can see on your MyARCHICAD profile. A good way of eliminating this issue is to copy & paste the Serial number from your MyARCHICAD profile page to the ARCHICAD dialog.
Serial number has expired
Trial and Educational Serial numbers are issued for a 30 day period from the date of the registration:
- Trial mode: Trial licenses cannot be extended.
- Educational mode: Once registered on MyARCHICAD.com, students can apply for a 1 year license to extend their 30 days starting license.
Serial number does not match the email address
The entered Serial number is valid, but it is matched to a different email address/username than what is provided in the User ID field. Check which is the matching User ID to this Serial number on your MyARCHICAD profile and try again.
Serial number is not valid for the Educational version
The entered Serial number was requested for the Trial version of ARCHICAD, that is provided to professionals, who are elaborating ARCHICAD before purchasing a Commercial licenses for it. If you are an Educational user, you have to re-register as a Student or as a Teacher or as Schools on the MyARCHICAD.com with a different email address to obtain an Educational license.
Serial number is not valid for the Trial version
The entered Serial number was requested for the Educational/Academic version of ARCHICAD, that is provided to architecture and design students/teachers/schools, who are using ARCHICAD for their studies. If you are a professional user, who is elaborating ARCHICAD through it’s Trial version, you have to re-register on the Professional page of MyARCHICAD.com with a different email address to obtain a Trial license.
Serial number is valid for another language of ARCHICAD
The entered Serial number is valid, but it has been issued for a different language version of ARCHICAD that you are currently running. Go to your MyARCHICAD page and check which language version of ARCHICAD have you applied for. On this page you have the flexibility of switching between your language version and the International version of ARCHICAD, both having their own Serial numbers.
To solve this issue, choose the Serial number that is provided for the language version of your installed ARCHICAD. If you would like to use a different language version of ARCHICAD that you have access to through MyARCHICAD, you need to change your Country on the My Account tab of your profile.
If none of the above tips could resolve your issue, please contact our MyARCHICAD support at: firstname.lastname@example.org
In your email please send a screen capture of the issue you are experiencing and describe the steps you have took so far to resolve this problem.