CodeMeter hardware key couldn’t be updated because of network issues

by Gábor Almási · updated: 11.23.2017

Affected version(s): ARCHICAD 20, 21| Severity: workaround applicable

Issue

ARCHICAD Update couldn’t update the Hardware key because it couldn’t connect to GRAPHISOFT website.

Cause

Communication with the GRAPHISOFT website might be blocked by Firewall, Antivirus program or Proxy settings.

Solution

The following server must be added to bypass/exception list depending on your application:

  • https://activity-api.graphisoft.com

By entering this address in your browser, you can check whether our server can be reached from your computer. If it is accessible, the following message appears:

“You do not have permission to view this directory or page.”

If other error messages appear, the server cannot be reached from your computer. Please contact your IT personal to enable the connection.

/!\ Note: If you have Proxy server, make sure the http communication is enabled.

 

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