CodeMeter Error Reporting

by Gábor Almási · updated: 06.08.2016

In case of having problems with your CodeMeter software protection first check the error code ARCHICAD gives here. If you could not find the solution there, please contact your reseller with a detailed description of the error and attach the following details:

If the problem is related to license borrowing, create both (cmdust.log and Keyplug Info) on the borrow client and on the borrow server computer as well.

Keyplug info

Open in your browser https://upgrade.graphisoft.com/ and click on ‘Send Keyplug Info’. All necessary information about your keyplug will be opened in your default email client.
upgrade.png
{i} Use Safari on Mac and Internet Explorer on Windows if the site does not open in your browser.


CmDust log

Using CmDust you can create detailed logs including the driver’s settings and information about the connected keys. To create a log please run the following command:

  • On Mac: in a terminal window type:
cmu --cmdust > ~/CmDust.log
  • On PC: run Start/All Programs/Codemeter/Tools/CmDust

On both platform a result file will be a file named CmDust .log in the userhome folder.


Java console

If you are facing with an error during CodeMeter upgrade, please collect the content of your Java console. How to enable and open Java console at Java website Read more about this in the RemoteKeyUpgrade article


WibuCmRaC

It is possible to save the content of a CodeMeter key into a single file. If our Technical Support Engineers ask you to do so, please follow these steps:

  • Plug the CodeMeter key
  • Start CodeMeter Control Center
  • Select the key
  • Select License Update
  • On the pop-up window select Continue
  • Select ‘Create receipt’ option then click Continue
  • On the next page leave Graphisoft Firm Item selected then click Continue
  • Select the location of the WibuCmRaC file then save it.

The result will be a file called 2-XXXXXXX.WibuCmRaC (where 2-XXXXXXX is the number of your key) on the selected location.


License Manager Tool Logs

You can find the location of the License Manager Tool logs in this article: Fastlogger

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