After updating to iOS 10.3, BIMx Hyper-models that are updated or loaded to the iOS device disappear after you extract them in the model list. The issue is present only with those Hyper-models that have national characters in their name (éáöüí etc.). 3D only Models are not affected. Projects with national characters that were loaded previously to the device are not affected as long they are not updated.
Apple released the newest update of iOS (10.3) recently which introduces the Apple File System (APFS). This new file system handles national characters differently than before, and unfortunately BIMx apps are not fully compatible with these new methods just yet.
When a Hyper-model is loaded to the device it is loaded as a container file that needs to be extracted before opening it. The issue occurs with the extraction process, as BIMx is not prepared to handle this in case of national characters with the new file system.
GRAPHISOFT is working on making BIMx fully compatible with the new iOS version. An update addressing this issue can be expected within a few weeks time. Until then we suggest the following workarounds:
- postpone installing the iOS 10.3 update if possible
- skip updates for your existing Hyper-models which names contain national characters
- remove the national characters from the Hyper-model name and re-export it from ARCHICAD
With any issues or feedback you can contact us here.