The most common alerts in ARCHICAD

by GRAPHISOFT, Judit Boros and Csaba Kézér · updated: 07.24.2014

This article will try to summarize the most common error messages, alerts to be able to help you to understand them better.

Teamwork Send and Receive Error Messages

Please find the collection of Teamwork alerts here: Teamwork/SendReceiveErrors

Pen number is less than 1 or greater that 255 at line … in the 2D script of file ….gsm


Possible reason: The object is faulty due an inexplicable pen number in the code or it does not recognise the 0 pen number (which is a real value)

Example: You open a window settings dialogue in the ARCHICAD.

What to do? Save a PLA file and report it to GRAPHISOFT, as this is most likely a bug in the library part.

Not enough memory to render the model


Possible reason: There are many reasons that a render can run out of memory. Too many lamps, too many shadows, too large render window size, too many polygons to process. It is also possible that a library part is eroneously recursive and exceed the limits of stack depth. Additionally there are parts of the render that are performend monolithically and these processes can exceed the addressable space of the machine, because the memory can’t be subscribed in small installments and released.

Example: You start to render an image and the error message comes up.

What to do? Try to reduce the window size, resolution, turn off the lamp in the rendering settings, try to use Polygon counter tool to see if there are more like millions of polygons.

An error occurred in the following addon: OpenGL


Possible reason: the OpenGl Add-on will crash or some other .dll.

Example: when opening the 3D window

What to do? It might be casued by a faulty model, in this case we can find a workaround.

The file you are trying to open is damaged! Do you want ARCHICAD to try recovering it?


Possible reason: The file is physically damaged. Usually the file can not be fixed, it all depends on how many percent the file is useful? In some cases after Recover it the file can be opened but some parts, sections, elevations or other data’s will be deleted, recovered. In the most common cases after the error messages the next alert is an info about the deleted items

Example: while opening the file

What to do? Try to recover the file if it’s possible. In some cases there might be no dataloss but in some case the file is almost unusuable.

We used to write and say often, physically damaged file.

The reasons can be:

  • hardware error
  • the file was stored on the server and the file operator system does not work properly and the read and write will cause damage
  • simply drop the winchester or the laptop
  • the storage of the file was on a DVD or a CD for example for long long time and it got damaged

Bad indexed value reference at line … in the Master script of file … .gsm


Possible reason: The problem in the Interactive Schedule is caused by the Basfönster_Fast 11 element. It seems that the 3D can handle this problem but not the schedule. There is a parameter error in the .gsm.

Example: you try to open a Schedule

What to do? In the most common cases if the user reports this to the partners we, Technical support can start investigation and find the wrong parameter.

Cannot start interprocess communication server

Possible reason: More often than not, this is caused by virus checkers (got Norton?) that monitors communication between applications. This feature should be disabled in the Virus checker.

Example: start new instance of ARCHICAD.

What to do?: disable Virus checker

Consistency Checking error


Possible reason: Before using the save command the data’s will be checked and in those data’s might be some error. In this case this alert or some similar alert can appear on the screen.


What to do? The best is to use Save Anyway command. In this case the best is to save but control the file afterwards to see if everything is is best. In some cases the zones can be faulty so we have to recreate or delete them but there are several options for the same alerts.

Error processing the ARCHICAD data. Error code=-2130312712


Possible reason: related to the inner workings of a program

Example: opening the attached DWG file

What to do? Those codes are related to the inner workings of the program and the numbers means different wrong situations. Each number need to be converted in a special program and sometimes one number has different meaning. We do not have a list of those numbers but we can start investigation in those cases to find out more about the problem. In some cases the fonts are not converted properla but in some othere cases the situation is more complex.

Some library parts have not been loaded…


Possible reason: The identification of library elements in AC12 is based on GUID. In the file the placed element does not refer after it’s name as it was placed after it’s GUID. The error message does not makes any problem but the user needs to know that ARCHICAD can resolve this situation only based of the actual library.

Example: When I initially open a .pln in version 12 I get the attached error message. All the library parts I loaded in 12 are the same parts I load in version 11 without a problem. Most of the parts have originated from version 8.

What to do? ARCHICAD can resolve this situation only based of the actual library.

Not enough edges in generatrix (SW-001)


Possible reason: For example when intersecting a wall and a curtain wall while the 3D conversion we create a prism that will cut the wall. (prism is a prisma in GDL which is a basepolygon that is raised upwards). When generating the prism the basepolygon is faulty so will come up this error message created due the prism conversion. In the ( ) sign is place the converted object ( in this case the wall) with it’s Listing and Labeling ID. If a GDL object gives bad data to a generator (for example prism) then we can write which gsm 3d script caused the error.

Example: intersection of a wall Curtain wall or etc…

What to do? Move or recreate the wall.

Polygon is degenerated


Wrong hole definition


Possible reason: The polygon is not created properly.

Example: For example it intersect itself.

What to do? Try to avoid using this polygons or when the error message appears look after the specific element ( ID) and try to recreate or correct it.


Failed IFC export from Revit with file name containing special characters

troubleshooting entry
Possible reason: Functional bug.

What to do? The utility function handling the extra characters in file names is planned to be fixed in a future hot fix. In the meantime it is advised to avoid te usage of localization specific, special characters in file names.

Invalid mesh, Memory Full

troubleshooting entry

  • invalid mesh, memory full

Possible reason: A degenerated Mesh element can’t be calculated on the Floor Plan

Example: When moving one point of a mesh polygon onto another (not adjacent) point of the same polygon, the mesh does not fall into two separate pieces as expected.

What to do? The algorythm governing this code is planned to be fixed in ARCHICAD18
In the meantime, it is advisable to avoid moving mesh polygon points on top of one another. If the intended result for the mesh is to be cut into two separate entities, please be aware that modelling them separately is advisable with regards to this issue.

Drawing error occurred

troubleshooting entry

  • pdf fill bug

Possible reason: The “Insulation 01” fill is generated in ARCHICAD16 with its origin placed far from the fill itself. Large distances create a problem in these latest versions of Adobe Reader.

Example: Starting with the Adobe Reader version 11.0.01 on Mac, Pdf-s will not open if containing any far from origin “Insulation 01” fill. Such Pdf-s will only render partially and upon opening, an error message appears with the text: drawing error occured. Pdf-s saved on Windows and/or opened in Preview are exempt from this behavior.

What to do? The code governing the distance between the fill and its origin will be altered so that the distance between the two shortens. In the meantime, it is advisable to

  • avoid the use of the “Insulation 01” fill
  • manually move the origin of the fill closer

ARCHICAD environment: Sorry, ARCHICAD cannot run on this computer


Possible reason: You open ArchiCAd and you got the following error messsage becasue you renamed the template in the default folder.

Example: For example you give an other name to your personal template in the Default folder.

What to do? I guess you can move it to other location but after you need to show the path manually but rename you can not. Please add the same name to your special template as in the AC12 default.

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