Reporting Issues

Create Support Package

Creating a Support Package

Creating a Support Package may help the GRAPHISOFT Technical Support Team to more efficiently investigate an issue you experience with ARCHICAD. The package captures the current state of your project (Teamwork or solo PLN) and includes other diagnostic data which will help to troubleshoot the problem.

ARCHICAD FastLogger Files

What is the FastLogger folder? FastLogger is a folder created by ARCHICAD and related tools, in which binary log files are written while the program is running, in order to…

License Manager Tool Log folder locations

 It is required to close all sessions before collecting the logs. Windows C:\Users\[USERNAME]\Graphisoft\LicenseManager C:\Users\[USERNAME]\Graphisoft\LicenseManager Log Folder Mac OS X System drive/Users/[USERNAME]/Library/Application Support/Graphisoft/LicenseManager System drive/Users/[USERNAME]/Library/Logs/Graphisoft/LicenseManager Log Folder

BIMx Uploader FastLogger folder location

 It is required to close all sessions before collecting the logs. Windows C:\Users\<username>\Graphisoft\BIMxUploader\ Mac OS X System drive/Users/<username>/Library/Application Support/Graphisoft/BIMxUploader/