Failed to create Project or Library snapshot

by István Moharos · updated: 12.12.2017

Applies to: BIMcloud and BIM Server v21, v20, v19, v18

The project or library snapshot creation failed.

Possible reasons based on the frequency of occurrence

Available data storage is low

Check the available space on the data store where the BIMcloud / BIM Server components are installed in addition to the data store where the Projects, Attachments and BlobCache folders are placed. At least 15% percent of the total storage space or 100 GB, whichever is larger, should be available for normal operation.

BIMcloud / BIM Server needs to be restarted

There could be synchronisation issues between the BIMcloud / BIM Server services, which might require a manual service restart. Or there might be a pending – or not completely finished – operating system update which requires a full computer restart which can affect the operation of BIMcloud / BIM Server.

Restart the BIMcloud / BIM Server services (on Windows) or daemons (on macOS) manually and/or restart the server computer. For further details on service/daemon restart see the Start and Stop BIMcloud Manually and the Start and Stop BIM Server Manually Help Center articles.

A 3rd party application interferes with the BIMcloud / BIM Server

Antivirus, indexing, monitoring or backup applications may lock files or folders, this may cause issues if BIMcloud / BIM Server tries to access these files, folders at the same time.

  • In the settings of the above listed applications add BIMcloud / BIM Server and its folders – including the Projects and Attachments – to the exclusion list.
  • Indexing applications can use significant resources or slow access to databases. The result can lead to reduced performance of the BIMcloud or BIM Server.
  • Make sure to schedule 3rd party backups to run outside of working hours.

Permission issue

BIMcloud / BIM Server services are run by the local system administrator user by default. This user must have full read and write access to all BIMcloud / BIM Server related folders. As the location of the Projects and Attachments folders can be modified, make sure to have the necessary permissions to these folders as well if you used other locations than the defaults.

If you still experience the above issue, please contact your GRAPHISOFT support representative. For the investigation BIMcloud log files or BIM Server log files might be necessary.

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