BIMcloud Server / BIM Server Module cannot be started

by István Moharos · updated: 10.05.2016

Related versions: v18 and newer

The BIMcloud Server / BIM Server Module is stopped and cannot be started anymore. The BIMcloud / BIM Server Manager is still accessible from ARCHICAD and from a browser as well. From version 19, although, the BIMcloud Control Icon shows that the Server is running, but the Manager’s web user interface shows that it is stopped.

Troubleshooting process

  1. Make sure that the BIM Server is activated

    In case of BIM Server, make sure that the BIM Server is activated with a GRAPHISOFT ID.

  2. Are there any free space in the hard drive(s)?

    1. Check the available free space in the disk(s) where the BIMcloud / BIM Server components are installed. Free at least 15 percent of the storage space.
    2. Check the available free space in the disk(s) where the Projects, Attachments and BlobCache folders are stored. Free at least 15 percent of the storage space.
  3. Are the Projects, Attachments, BlobCache folders stored on an external drive or on a network shared folder?

    1. Make sure that BIMcloud / BIM Server can read and write the affected drive with at least 100 MB/s speed.
      1. Check the possible speed of the storage (IOPS, random 4k read/write speed).
      2. Check the possible speed of the cables.
      3. Test the real speed between BIMcloud / BIM Server and the affected folders.
    2. BIMcloud / BIM Server services (on Windows) or daemons (on macOS) are run by the local system administrator user. Make sure that this user has full access to these folders.
  4. Restart the services manually

    Restart the BIMcloud / BIM Server services (on Windows) or daemons (on macOS) manually.

  5. Restart the server computer

  6. Check for updates

    Make sure that all ARCHICAD clients and BIMcloud / BIM Server components are updated to the latest build.

  7. Delete the BlobCache database

    1. Stop the BIMcloud Server / BIM Server Module service (on Windows) or daemon (on macOS) manually.
    2. Open a File Explorer (on Windows) or Finder (on macOS) window and navigate to the BlobCache folder. Locations:
      • Windows:
        • BIM Server: C:\Program Files\GRAPHISOFT\BIM Server <version>\BIMcloud Server <version>\BlobCache\
        • BIMcloud: C:\Program Files\GRAPHISOFT\BIMcloud\BIMcloud Server <version>\BlobCache\
      • macOS:
        • BIM Server: System drive/Applications/GRAPHISOFT/BIM Server <version>/BIMcloud Server <version>/BlobCache/
        • BIMcloud: System drive/Applications/GRAPHISOFT/BIMcloud/BIMcloud Server <version>/BlobCache/
    3. Delete the whole content of the BlobCache folder.
    4. Start the BIMcloud Server / BIM Server Module service (on Windows) or daemon (on macOS) manually.
    Deleting the BlobCache database will NOT cause any data loss.
  8. In case of version 19, delete the Mailboxes database

    1. Stop the BIMcloud Server / BIM Server Module service (on Windows) or daemon (on macOS) manually.
    2. Open a File Explorer (on Windows) or Finder (on macOS) window and navigate to the Mailboxes folder. Locations:
      • Windows:
        • BIM Server: C:\Program Files\GRAPHISOFT\BIM Server <version>\BIMcloud Server <version>\Mailboxes\
        • BIMcloud: C:\Program Files\GRAPHISOFT\BIMcloud\BIMcloud Server <version>\Mailboxes\
      • macOS:
        • BIM Server: System drive/Applications/GRAPHISOFT/BIM Server <version>/BIMcloud Server <version>/Mailboxes/
        • BIMcloud: System drive/Applications/GRAPHISOFT/BIMcloud/BIMcloud Server <version>/Mailboxes/
    3. Delete the Mailboxes.db file.
    4. Start the BIMcloud Server / BIM Server Module service (on Windows) or daemon (on macOS) manually.
    Deleting the Mailboxes database will cause that the previously sent user messages will be lost.
  9. Contact your local GRAPHISOFT support representative

    During the investigation the BIMcloud / BIM Server log files might be necessary.

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