When an ARCHICAD user attempts to Open / Share a project or Send & Receive in a teamwork project, the operation fails with the above error message.
This error might indicate that the user does not have a compatible ARCHICAD version with BIMcloud / BIM Server.
Check for updates
Make sure that all ARCHICAD clients and BIMcloud / BIM Server components are updated to the latest build.
Check the Network Diagnostic Tool
- Run the Network Diagnostic Tool either from the Open / Join dialog or from the Teamwork Palette.
- The Network Diagnostic Tool may provide further information and/or instructions about the issue.
- Make sure that BIMcloud / BIM Server is fully accessible.
Contact your local GRAPHISOFT support representative
During the investigation ARCHICAD FastLogger files might be necessary. See the ARCHICAD FastLogger Files article for the location.