Error: “Error occurred during the last Teamwork operation”

by István Moharos · updated: 09.28.2016

Related versions: v18 and newer

When an ARCHICAD user attempts to Send & Receive in a teamwork project, the operation fails with the above error message.

Repeatedly experiencing this error can indicate multiple root causes. There are many factors, which can cause the same experience, such as a network issue, a 3rd party application, inconsistency in the project/local cache or a corrupt imported element.

Troubleshooting process

  1. Check for updates

    Make sure that all ARCHICAD clients and BIMcloud / BIM Server components are updated to the latest build.

  2. Check the Network Diagnostic Tool

    1. Run the Network Diagnostic Tool either from the Open / Join dialog or from the Teamwork Palette.
    2. The Network Diagnostic Tool may provide further information and/or instructions about the issue.
    3. Make sure that BIMcloud / BIM Server is fully accessible.
  3. Are there any antivirus, firewall, indexing, monitoring or backup applications installed on the server computer?

    1. In the settings of the above-listed applications add BIMcloud / BIM Server and its folders – including the Projects and Attachments folders – on the exclusion list.
    2. Turn off any indexing applications on the server computer. These type of applications may use a lot of resources and it is not recommended to use them on server computers.
    3. Make sure to schedule 3rd party backups to run outside of working hours.
    4. Make sure to open all necessary incoming ports on the firewall. See the necessary ports in the Network Requirements article.
  4. Are there any antivirus, firewall, indexing, monitoring or backup applications installed on the client computer(s)?

    1. In the settings of the above-listed applications add ARCHICAD and its folders to the exclusion list.
    2. Make sure to schedule 3rd party backups to run outside of working hours.
    3. Make sure to open all necessary outgoing ports on the firewall. See the necessary ports in the Network Requirements article.
  5. Based on the nature of the problem, try to perform alternate teamwork operations to resolve the problem

    • In case only one ARCHICAD user gets the error message:
      1. Send changes with all ARCHICAD users except the user who receives the error.
      2. Release all with all ARCHICAD users who are joined to the project, except the user who gets the error.
      3. Reserve all with the affected user who gets the error.
      4. Try Send & Receive with the affected user.
    • If more than one ARCHICAD users get the error message:
      1. Release all with all ARCHICAD users who are joined to the project except one.
      2. Reserve all with this user.
      3. Try Send & Receive with the user.
      4. Receive changes with the other users.
  6. Contact your local GRAPHISOFT support representative

    During the investigation a Support Package – created based on the affected project –  might be necessary. See the Creating a Support Package article for further help.

  7. Re-share the project

    1. Save the project using the File > Save As command in PLN format.
    2. Open the PLN file with the Open & Repair function.
    3. Save the PLN.
    4. Share the project or restore it from the most recent backup.
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