Error: “Error occurred during the last Teamwork operation! Create project content failed! Sharing error”

by István Moharos · updated: 09.28.2016

Related versions: v18 and newer

When an ARCHICAD user attempts to share a project, the sharing process fails with the above error message.

This error might happen if a connection or permission issue appears during the sharing process and/or if the project contains a damaged element.

Troubleshooting process

  1. Check for updates

    Make sure that all ARCHICAD clients and BIMcloud / BIM Server components are updated to the latest build.

  2. Check the Network Diagnostic Tool

    1. Run the Network Diagnostic Tool either from the Open / Join dialog or from the Teamwork Palette.
    2. The Network Diagnostic Tool may provide further information and/or instructions about the issue.
    3. Make sure that BIMcloud / BIM Server is fully accessible.
  3. Before sharing the project, open it in repair mode in ARCHICAD

    1. Launch ARCHICAD.
    2. Open the Open file dialog from the File menu.
    3. In the Open file dialog, check the Open & Repair selected file checkbox and open the affected project.
    4. Save the project in PLN format.
    5. Try to share the project.
  4. Clean up “.lck” files if they exist

    1. Close all running ARCHICAD instances.
    2. In case a file with .lck extension exists next to the project – which could not be shared – delete it.
  5. Check the permissions of the Graphisoft folder and its subfolders

    1.  Make sure that the affected user has full access to the following folder and its subfolders:
      • Windows: C:\Users\<username>\Graphisoft\
      • macOS: /Users/<username>/Library/Application Support/Graphisoft/
    2. If the path of the Local Data folder has been reconfigured, make sure that the affected user has full access to that folder as well. Default locations:
      • Windows: C:\Users\<username>\Graphisoft\TW Data\
      • macOS: /Users/<username>/Library/Application Support/Graphisoft/TW Data/
  6. If more ARCHICAD users are affected, check the permissions on the server computer

    1. BIMcloud / BIM Server needs full access to its own folders.
    2. If the Projects, Attachments or BlobCache folder path has been configured to a different path than the default setting, make sure that BIMcloud / BIM Server has full access rights for those folders as well.
  7. Attempt to leave all Teamwork projects.

    1. Open all teamwork projects, that are in joined state on the affected computer using the user account in question.
    2. Send & Receive.
    3. Leave the projects (Teamwork menu > Project > Leave Teamwork Project).
  8. Delete the Local Data with the Local Data Manager

    1. Launch ARCHICAD.
    2. Open the Local Data Manager from the Teamwork > Projects menu.
    3. Select and delete the projects and libraries one by one.
    Please Note
    Local Data deletion will require the user to rejoin the projects and any unsent changes will be lost. Try to leave any joined projects before attempting to delete their Local Data.
  9. Delete the affected user’s TWDataOptions.xml file which contains the Local Data folder path

    1. Close all running ARCHICAD.
    2. Delete the TWDataOptions.xml file. Locations:
      • Windows: C:\Users\<username>\Graphisoft\TW Data\TWDataOptions.xml
      • macOS: System drive/Users/<username>/Library/Application Support/Graphisoft/TW Data/TWDataOptions.xml
    3. Launch ARCHICAD.
    Please Note
    Deleting the TWDataOptions.xml file will restore the default path settings of the Local Data folder.
  10. Contact your local GRAPHISOFT support representative

    During the investigation ARCHICAD FastLogger files and the affected project file might be necessary. See the ARCHICAD FastLogger Files article for the location.

  11. Re-install ARCHICAD

    1. Uninstall ARCHICAD. If there are more installed versions on the computer, then all of them must be uninstalled.
    2. Delete the user’s own Graphisoft folder:
      • Windows: C:\Users\<username>\Graphisoft\
      • macOS: /Users/<username>/Library/Application Support/Graphisoft/
    3. Re-install ARCHICAD.
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