Applies to: BIMcloud and BIM Server v21, v20, v19, v18
The status of the BIMcloud Server / BIM Server Module is Not Accessible but the BIMcloud / BIM Server Manager is still accessible from ARCHICAD or a browser. Users are not able to join projects. Joined projects indicate they are offline.
Possible reasons based on the frequency of occurrence
BIMcloud / BIM Server needs to be restarted
There could be synchronisation issues between the BIMcloud / BIM Server services, which might require a manual service restart. Or there might be a pending – or not completely finished – operating system update which requires a full computer restart which can affect the operation of BIMcloud / BIM Server.
Restart the BIMcloud / BIM Server services (on Windows) or daemons (on macOS) manually and/or restart the server computer. For further details on service/daemon restart see the Start and Stop BIMcloud Manually and the Start and Stop BIM Server Manually Help Center articles.
- Run the Network Diagnostic Tool either from the Open / Join dialog or from the Teamwork palette. The Network Diagnostic Tool may provide further information and/or instructions about the issue.
- Verify if your BIMcloud Server / BIM Server Module’s port is opened in all firewall settings. About the default port settings, please consult with the Network Requirements.