BIMcloud Server is Not Accessible

by István Moharos · updated: 12.12.2017

Applies to: BIMcloud and BIM Server v21, v20, v19, v18

The status of the BIMcloud Server / BIM Server Module is Not Accessible but the BIMcloud / BIM Server Manager is still accessible from ARCHICAD or a browser. Users are not able to join projects. Joined projects indicate they are offline.

Following a BIMcloud / BIM Server update or service restart the “BIMcloud Server Not Accessible” notification may appear on the Manager interface. In this case teamwork should work properly and the notification can be ignored.

Possible reasons based on the frequency of occurrence

BIMcloud / BIM Server needs to be restarted

There could be synchronisation issues between the BIMcloud / BIM Server services, which might require a manual service restart. Or there might be a pending – or not completely finished – operating system update which requires a full computer restart which can affect the operation of BIMcloud / BIM Server.

Restart the BIMcloud / BIM Server services (on Windows) or daemons (on macOS) manually and/or restart the server computer. For further details on service/daemon restart see the Start and Stop BIMcloud Manually and the Start and Stop BIM Server Manually Help Center articles.

Network issue

  • Run the Network Diagnostic Tool either from the Open / Join dialog or from the Teamwork palette. The Network Diagnostic Tool may provide further information and/or instructions about the issue.
  • Verify if your BIMcloud Server / BIM Server Module’s port is opened in all firewall settings. About the default port settings, please consult with the Network Requirements.

If you still experience the above issue, please contact your GRAPHISOFT support representative. For the investigation BIMcloud log files or BIM Server log files might be necessary.

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