Error message appears when installing ARCHICAD 18 or ARCHICAD 19 to Windows 10 N and KN editions

by Dániel Alexander Kovács · updated: 09.13.2017

Affected versions: ARCHICAD 18 and ARCHICAD 19| Severity: workaround applicable

Error message 18

Issue:

The GXMedia.dll can’t run because the Windows Media Feature Pack is not installed on Windows N and KN version by default.

Workaround:

Make sure you confirm your OS Build number before going ahead with the below steps (OS Build number can be found under Settings – System – About)

  • Windows 10 Enterprise Build 10586.71 (Released in November 2015): Download and install the Windows Media Feature Pack from the Microsoft website before installing ARCHICAD.
  • Windows 10 Enterprise Build 10240 (Original release – July 2015): Download and install Windows Media Feature Pack from the Microsoft website before installing ARCHICAD.
  • Windows 10 N Edition Build 14393 (Released in August 2016): download and install Windows Media Feature Pack from the Microsoft website before installing ARCHICAD.

The Media Feature pack is necessary to install and to run certain functions of ARCHICAD. In ARCHICAD 20 we will add more information to the error message so users could reach the corresponding Microsoft site more easily where they can download the Windows Media Feature Pack.

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