ARCHICAD installer is held back by Norton Internet Security

by GRAPHISOFT and Péter Koncz · updated: 05.02.2016 · RefID: 141078

Affected version(s): All versions | Severity: workaround applicable

Issue

ARCHICAD installer goes through all the steps and seems to finish, but nothing is installed.

Cause

File Insight of Norton Internet Security, 2010 or later, puts the file generated by the ARCHICAD Installer (LauncherMain.exe) into quarantine.

  • insight.png

Solution

You have to add an exception in Norton Internet Security by following the steps below:

  1. Open Norton Internet Security and choose Settings.01open.png
  2. Press Configure next to Items to Exclude from Auto-Protect, SONAR and Download Intelligence Detection.02setting.png
  3. Add an exception to Real Time Exclusions and re-install ARCHICAD.

{i} Note: don’t browse for the file, just enter its name manually: LauncherMain.exe

  • 03exception.png
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