CodeMeter Troubleshooting Guide

by GRAPHISOFT and Marton Kiss · updated: 05.26.2016

Check the error codes ARCHICAD gives

The error code ARCHICAD gives can help you to discover the problem, also here you can find a collection about the most typical problem with solutions: CodeMeter/ErrorCodes


Known Issues

In this article you can find a collection about the discovered known issues: CodeMeter/KnownIssues


Verify the setup

Go through the CodeMeter documentation here on Help Center

Basic troubleshooting checklist:

  • Make sure all computer have the CodeMeter driver installed. The driver itself is installed with ARCHICAD, but you can download it from: GRAPHISOFT’s home page Sometimes a new driver is released for a new operating system. Use the latest available driver for your operating system from the previous page.
  • Restart all related computers, even the server
  • Check whether the CodeMeter server runs as server – WebAdmin/Configuration/Network – Run as Network Server
  • Verify the Access Control settings – the list should be empty (all access) / the allowed peers should be specified (limited access)

Check the licenses

Make sure the license key has the proper license/licenses loaded to run the purchased GRAPHISOFT products. Visit http://www.graphisoft.com/downloads/licensing/ and follow the steps there to activate the protection key via the downloaded GRAPHISOFT License Manager Tool (LMT).

Verify the network connections

Make sure the CodeMeter related network communication is possible. To test that telnet can be used:

On Mac

  • Open a terminal window and give the following command:
telnet servername 22350
  • Server name can be the hostname or the IP address of the server computer, 22350 is the default port for CodeMeter communication, can be changed in CodeMeter/WebAdmin. Use the port that is set there.
  • If the connection is possible and is alive the terminal shows the following state:
Connected to servername.office.com
Escape character is '^]'.

On PC

  • By default telnet is not part of the Windows installation package. To install it follow Micrososft’s description.
  • open a Command Prompt – e.g. type in the Run field: cmd
  • In Command Prompt give the following command:
telnet servername 22350
  • Server name can be the hostname or the IP address of the server computer, 22350 is the default port for CodeMeter communication, can be changed in CodeMeter/WebAdmin. Use the port that is set there.
  • the sign of the success is a blinking cursor, which proves that the connection was possible.

If it fails telnet will give an error message:

  • check the firewall settings and make sure 22350 – or the used – port is open
  • make sure the network connection works reliable
  • also the CodeMeter service should run as server: CodeMeter WebAdmin/Configuration/Network – Run Network Server checkbox

How to report errors

In case the previous steps haven’t solved the issue, contact your local GRAPHISOFT distributor with the diagnostic files described here: CodeMeter/ErrorReporting

  • Was this Helpful ?
  • 0   ​1

Subtopics

codemeter-knownissues--borrow

CodeMeter protection known issues

A free license is needed for the borrow operation UPDATE : In ArchiCAD 15 this has been fixed. (Make sure you have only one ArchiCAD session running on the computer where you would like to borrow a license.) For the borrow operation one free license is…
codemeter-errorreporting--upgrade

CodeMeter Error Reporting

In case of having problems with your CodeMeter software protection first check the error code ArchiCAD gives here . If you could not find the solution there, please contact your reseller with a detailed description of the error and attach the following…

CodeMeter Error Codes

Error code 111 Protection key not found or not valid Possible causes CodeMeter key is not connected to the computer The USB slot is not working properly There are missing USB drivers There is no network connection or ArchiCAD can not locate the license…

Related content

codemeter-server--runnetworkserver2

CodeMeter server setup guide

In case you would like to use network licenses (e.g. instead of single licenses) first you need a CodeMeter network key. Contact your local GRAPHISOFT partner to order one or to exchange your existing single key(s). About the available license types see…
codemeter-webadmin--controlcenter

CodeMeter WebAdmin

Here you can find a summary of the functions accessible from CodeMeter WebAdmin administrative page. Only the necessary functions are explained, so please do not change the others without reading Wibu's manual (can be found at the bottom of this page)…

CodeMeter Error Codes

Error code 111 Protection key not found or not valid Possible causes CodeMeter key is not connected to the computer The USB slot is not working properly There are missing USB drivers There is no network connection or ArchiCAD can not locate the license…
codemeter-knownissues--borrow

CodeMeter protection known issues

A free license is needed for the borrow operation UPDATE : In ArchiCAD 15 this has been fixed. (Make sure you have only one ArchiCAD session running on the computer where you would like to borrow a license.) For the borrow operation one free license is…
codemeter-networksettingsforlicenseborrowing--dhcpreservation01

How to Set up Your Network for License Borrowing

We differentiate two cases: whether the network has DNS server or not. Your system administrator can help to decide which one features your office. In case you share the internet with only a simple router you probably do not have DNS server. There is a…