BIMx Known Issues

by GRAPHISOFT, Marton Kiss and Csaba Kézér · updated: 08.12.2014

File upload to the BIMx Transfer Site

Uploading BIMx Hyper-model from ArchiCAD

Network Error

network error

ArchiCAD couldn’t submit the dongle number and used BIMx account you signed in with to the BIMx Cloud database. This could either be caused by:

  • a connection issue to GRAPHISOFT’s servers from your ArchiCAD client because of network restrictions, or
  • a malfunction at the server side not allowing the ArchiCAD client to join.

If the issue can’t be resolved by adjusting the Firewall/Antivirus software settings please send an email to BIMx Technical Support with the following information:

  • what is the exact issue (uploading from ArchiCAD or from BIMx Desktop, the error message you get)
  • your BIMx email address
  • your keyplug number (green WIBU or silver CodeMeter key)
  • the ArchiCAD Fastlogger files

Uploader is unable to connect to GRAPHISOFT. Can’t access upload location

After publishing the 3D view(s) and layouts of the BIMx Hyper-model, the BIMx Uploader Application can display these errors:

uploader is unable to connect to graphisoft

cant access upload location_

Such error messages are displayed when the BIMx Uploader app is unable to upload the BIMx file to the chosen upload location. Most probably the chosen location is a Private Folder and the Uploader application doesn’t get permission to upload the file there. Publication to Private folders is only available for Clients with an Active SSA (Software Services Agreement) subscription.

If you believe you are on this subscription please report the issue to BIMx Technical Support with the following information:

  • what is the exact issue (uploading from ArchiCAD or from BIMx Desktop, the error message you get)
  • your BIMx email address
  • your keyplug number (green WIBU or silver CodeMeter key)
  • the log files of the BIMx Uploader application.

 

As a workaround you can try uploading the model publicly, or use an alternative file transfer option for iOS or Android devices.

 

 

Uploading BIMx 3D file from BIMx Desktop

Network Error

network error

BIMx Desktop couldn’t submit the dongle number and used BIMx account you signed in with to the BIMx Cloud database. This could either be caused by:

  • a connection issue to GRAPHISOFT’s servers from your ArchiCAD client because of network restrictions, or
  • a malfunction at the server side not allowing the ArchiCAD client to join.

If the issue can’t be resolved by adjusting the Firewall/Antivirus software settings please send an email to BIMx Technical Support with the following information:

  • what is the exact issue (uploading from ArchiCAD or from BIMx Desktop, the error message you get)
  • your BIMx email address
  • your keyplug number (green WIBU or silver CodeMeter key)
  • the “BIMx_Log.txt” and “Engine_Log.txt” files from the Users/username/Documents/BIMx folder

Upload to private folder only works with SSA

publication to private folders is only available for customers with SSA

Selecting the option Upload to a Private Folder results in this dialogue if you don’t have an Active SSA (Software Services Agreement) subscription, as this premium functionality is only available for them. If you believe you have an Active SSA subscription please report the issue with the Report license problem button.

 

 

BIMx Desktop App/Viewer

BIMx doesn’t start

If BIMx Desktop version crashes at startup, shows only a black screen, a black screen with red lines or you see other display issues its most possibly related to your Video Card or its Driver. Make sure you have the latest driver installed for your card that supports OpenGL 2.0. In case device manager indicates Generic SVGA driver you should search for a driver written directly for your card.

Here you can find the latest drivers for the popular cards:

{i} Based on our experiences uninstalling the existing driver and installing the latest one usually solves most of the display issues.

/!\ Some old graphics cards may not be able to show the model in BIMx even with the latest released driver, these are mostly really old and low performance cards. Many computers with integrated Intel graphics are affected as well.


BIMx crashes at start via Remote Desktop

Running BIMx via Remote Desktop may fail because of the limitations of redirecting the OpenGL technology to the other machine. Read more about this here.

BIMx can be started only from a local profile and then joining in via remote session will be able to transfer the image of the running application from that point. It is advised to run BIMx in windowed mode in such cases.


Issue on Mac with virtualised operating systems

Running BIMx may fail in virtualised environments (such as Parallel Desktop/VMware Fusion). In some cases it works but global illumination render fails.

{i} Running BIMx in a virtual machine is not recommended because BIMx is using the video card in OpenGL mode. The problem itself might also be related to the ATI Mobility Radeon video cards that are used in Macbook laptops, although this has been seen on a Mac Pro system with a desktop ATI card as well.


File error

File error message pops up if the opened file is damaged or if was saved with a newer version of ArchiCAD than the BIMx Application.

error.png


Unsupported BIMx file

BIMx 17 Desktop application can’t open BIMx Hyper-models, these files can be opened with BIMx 18 Desktop app or newer and with the Android and iOS mobile BIMx apps.

Unsupported file type


Save and Share to BIMx Transfer Site buttons are greyed out

If the BIMx Desktop Application doesn’t find a license it starts in Viewer mode. This result in that the “Save” and “Share BIMx Model” buttons  are greyed as these options are not availabe without a license.

save and share greyed out

If you have a BIMx license (BIMx license is integrated into the ArchiCAD license from version 17) make sure that it is accessible for BIMx.


alt text

Pixelated shadows

In some cases the shadows might be pixelated. This is usually caused by large polygon number elements, such as trees and other plants. Their detailed shadow fills up the shadow map and this results low-res shadows. A couple of ideas that might help to fix the representation:

  • hide the layer of these elements
  • use the marquee tool to only represent a part of the model
  • use lower polygon number elements

alpha channel transparency

Invisible textures

Textures with alpha channel transparency are invisible in the case they are viewed through another transparent surface.

 

 

 

 

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BIMx is a professional BIM project viewer featuring BIMx Hyper-model, a unique technology for integrated 2D and 3D building project navigation. BIMx Hyper-models offer extremely smooth handling and outstanding performance even for large projects.
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