Artlantis/Twinmotion Troubleshooting Guide

by Ákos Karóczkai · updated: 06.21.2016

Known Issues

Twinmotion export Add-on is not working without VCRedist 2013 on Windows

Affected version: 20 | Severity: workaround applicable | ID: 211370

{i} Note: We plan to fix this issue in an Upcoming ARCHICAD 20 Update.

Issue

The Twinmotion export Add-on does not work with ARCHICAD 20 build 3008.

Twinmotion2016 add-on

Cause

The Twinmotion export Add-on was created with Microsoft Visual Studio 2013 and ARCHICAD 20 only installs Microsoft Visual Studio 2010.

Workaround

Download and install the latest Microsoft Visual C++ Redistributable Packages for Visual Studio 2013

New Artlantis Render/Studio 6 export plug-in (released with ARCHICAD 18 Update 8004) does not install properly on Windows

Affected version: 18 | Severity: workaround applicable | ID: 203955

{i} Note: This issue was fixed in ArchiCAD18 Update 9013

Issue

The ARCHICAD 18 update 8004 installs the newly available Artlantis Render/Studio 6 export plug-in to a wrong location on Windows Operating Systems.

Solution

The solution is to download the plug in from GRAHISOFT.com add-on site, and manually copy the necessary .apx and .dll files to the corresponding locations in the updated ARCHICAD 18 folder.

Place the CAtl6_64.dll file to the GRAPHISOFT/ARCHICAD 18 root folder and the ArtlantisRender-Studio_6_Out.apx file to the GRAPHISOFT/ARCHICAD 18/Add-Ons/Import-Export folder. See the screenshots about the locations below.

artlantis output addon dll

artlantis output addon apx

 

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