Reporting Issues

supportpackage--createsupppackagemain

Creating a Support Package

What is a Support Package? Creating a Support Package may help the Technical Support Team more efficiently investigate a problem you experience with ArchiCAD. The package captures the current state of your (Teamwork or non-Teamwork) project and includes…

ARCHICAD FastLogger Files

What is the FastLogger folder? FastLogger is a folder created by ARCHICAD and related tools, in which binary log files are written while the program is running, in order to…

License Manager Tool Log folder locations

 It is required to close all sessions before collecting the logs. Windows C:\Users\[USERNAME]\Graphisoft\LicenseManager C:\Users\[USERNAME]\Graphisoft\LicenseManager Log Folder Mac OS X System drive/Users/[USERNAME]/Library/Application Support/Graphisoft/LicenseManager System drive/Users/[USERNAME]/Library/Logs/Graphisoft/LicenseManager Log Folder

BIMx Uploader FastLogger folder location

 It is required to close all sessions before collecting the logs. Windows C:\Users\<username>\Graphisoft\BIMxUploader\ Mac OS X System drive/Users/<username>/Library/Application Support/Graphisoft/BIMxUploader/