Error: “Unsuccessful Teamwork operation!”

by István Moharos · updated: 10.03.2016

When an ARCHICAD user attempts to Open a teamwork project or do a Send & Receive in teamwork, the operation fails with the above error message.

The following factors can be root causes of this message: network issue, a 3rd party application or damaged project data.

Troubleshooting process

  1. Check for updates

    Make sure that all ARCHICAD clients and BIMcloud / BIM Server components are updated to the latest build.

  2. Check the Network Diagnostic Tool

    1. Run the Network Diagnostic Tool either from the Open / Join dialog or from the Teamwork Palette.
    2. The Network Diagnostic Tool may provide further information and/or instructions about the issue.
    3. Make sure that BIMcloud / BIM Server is fully accessible.
  3. Are there any antivirus, firewall, indexing, monitoring or backup applications installed in the server computer?

    1. In the settings of the above-listed applications add BIMcloud / BIM Server and its folders – including the Projects and Attachments folders – on the exclusion list.
    2. Turn off any indexing applications on the server computer. These type of applications may use a lot of resources and it is not recommended to use them on server computers.
    3. Make sure to schedule 3rd party backups to run outside of working hours.
    4. Make sure to open all necessary incoming ports in the firewall. See the necessary ports in the Network Requirements article.
  4. Are there any antivirus, firewall, indexing, monitoring or backup applications installed in the client computer(s)?

    1. In the settings of the above-listed applications add ARCHICAD and its folders to the exclusion list.
    2. Make sure to schedule 3rd party backups to run outside of working hours.
    3. Make sure to open all necessary outgoing ports in the firewall. See the necessary ports in the Network Requirements article.
  5. Contact your local GRAPHISOFT support representative

    During the investigation a Support Package – created based on the affected project –  might be necessary. See the Creating a Support Package article for further help.

  6. Re-share the project

    1. Save the project using the File > Save As command in PLN format.
    2. Open the PLN file with the Open & Repair function.
    3. Save the PLN.
    4. Share the project or restore it from the most recent backup.
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