Some Teamwork projects cannot be accessed from ARCHICAD

by István Moharos · updated: 10.12.2016

ARCHICAD user(s) cannot open / join some teamwork projects but the issue is not experienced with all projects.

The most common causes of this issue are: network issues, 3rd party applications, wrong backup schedule or in rare situations the project database might be damaged.

Troubleshooting process

  1. Check for updates

    Make sure that all ARCHICAD clients and BIMcloud / BIM Server components are updated to the latest build. It is possible that there were some improvements in an update which can help solving the issue.

  2. Check the Network Diagnostic Tool

    1. Run the Network Diagnostic Tool either from the Open / Join dialog or from the Teamwork Palette.
    2. The Network Diagnostic Tool may add further information and/or instructions about the issue.
    3. Make sure that BIMcloud / BIM Server is fully accessible.
    4. Common issue is when only the BIMcloud / BIM Server Manager’s port has been opened on the firewalls. Make sure to open all necessary ports. See the necessary ports in the Network Requirements article.
  3. Check the schedule of the built-in backups in the BIMcloud / BIM Server Manager

    1. Open the BIMcloud / BIM Server Manager’s web user interface in a browser.
    2. Navigate to the Projects page.
    3. Select the projects/folders one by one and check the Backups panel.
    4. Make sure to schedule BIMProject backups to run outside of working hours.
  4. Are there any antivirus, monitoring or backup applications installed on the server computer?

    1. In the settings of the above-listed applications add BIMcloud / BIM Server and its folders – including the Projects and Attachments folders – on the exclusion/exception list.
    2. Turn off any indexing applications on the server computer. These type of applications may use a lot of resources and it is not recommended to use them on server computers.
    3. Make sure to schedule 3rd party backups to run outside of working hours.
  5. Are there any antivirus, monitoring or backup applications installed on the client computer(s)?

    1. In the settings of the above-listed applications add ARCHICAD and its folders to the exclusion/exception list.
    2. Make sure to schedule 3rd party backups to run outside of working hours.
  6. Are there any HTTP forward proxies in the network?

    Make sure to add BIMcloud / BIM Server address(es) to the bypass list.

  7. Rollback the affected project from a backup

    1. Open the BIMcloud / BIM Server Manager’s web user interface in a browser.
    2. Navigate to the Projects page.
    3. Select the affected project and open the Backups panel.
    4. Select the most recent backup and rollback it as a new project.
    5. Try to open the new project in Teamwork.
  8. Check the network infrastructure

    1. Make sure the driver of the network interface card is up-to-date in all related computers.
    2. Check network cabling (for example replace the cable or try another Ethernet port on the router).
    3. Try to copy a large file to the server computer through the network. If the speed fluctuates then it can refer to a faulty Network Interface Card.
  9. Contact your local GRAPHISOFT support representative

    During the investigation ARCHICAD FastLogger files and BIMcloud / BIM Server log files might be necessary.

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