Education License Renewal

by GRAPHISOFT and Marton Kiss · updated: 09.29.2011 · RefID: 127175

{i} Note: this issue is fixed in ArchiCAD 15 Hotfix #1 (3267)


Issue

After the education license has expired there is no way to renew the license on ArchiCAD. ArchiCAD starts with a protection key error such as No valid License key found (111) or No WIBU-KEY driver found (501).

  • Error_230.png

    • Edu_bug_ErrorOnWindows.png

Cause

There is a bug that the License Renewal dialog does not come up when the license has already expired.

Solution

The following possibilities can solve the problem:

  1. Install the latest hotfix for AchiCAD 15

    • Start ArchiCAD
    • Choose Check for updates in help menu

    • Download and install the package
    • Run ArchiCAD and click on License Renewal

  2. Extend the license before the 30 day serial expires

    • Click on License Renewal when ArchiCAD starts

    Pop_up.png

    • follow the myarchicad.com link to be able to obtain the extended license
    • enter the new serial to the dialog

    Renewal_panel.png

  3. If the serial has already expired the new serial can be used without installing the hotfix. To do that, reinstall ArchiCAD with the new serial:

    • Uninstall ArchiCAD
      • On PC remove the program e.g. from Control panel, choose Add or Remove Programs and uninstall ArchiCAD
      • On Mac run the uninstaller.app from /Applications/Graphisoft/ArchiCAD 15/Uninstall.AC
    • Install it again by using the extended serial