Troubleshooting Problem Files

The Support Package function is a utility that automatically gathers the necessary data and stores it in a single file (.support for solo projects or .twsupport for Teamwork projects) that you can easily send to GRAPHISOFT for troubleshooting.
1.
From the ARCHICAD Help menu, select Create Support Package.
For a Teamwork project: You must select a BIMcloud/BIM Server, then select the Teamwork Project whose files you want to send.
Default content is recommended. For a solo project, the Default content includes log files and crash info files.
To include other items as well, choose Custom, then Package Content. In the appearing dialog box, check the boxes of the items to include. (The Default content is included automatically; here, choose any additional items to include in the package.)
7.
Click Create.
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